My Order

  • Can I pay after I receive my order?

    At this time, we do not offer this option. However, we're committed to having 100% happy fans. If you receive your order and aren't fully satisfied, please reach out to us at This way you can try Vertellis risk-free. Because we know you'll love it!
  • My order is delayed

    Sorry to hear your Vertellis order hasn't arrived yet! Most packages arrive 2 - 5 business days after being ordered, although it can take up to 8 business days. All order confirmations include an order number (which will look something like USA123456) and after an order is shipped you will also...
  • What do I do if my package arrives damaged?

    Mistakes happen... If your order got damaged during transit please let us know! Send us a message at including your order number, a picture of the damage, and the email address from which you ordered. We want you to be happy with your order and would be delighted to assist!
  • What is your return policy?

    We believe strongly in the power of our products, that's why if you're not 100% satisfied with your order, you can let us know within 30 days via We are proud to offer you a 100% money-back guarantee if you're not happy with your order! (Please note any shipping and shipping...