Route

  • Deadlines to report an order issue via Route

    When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies.  All issues must be reported within 60 days of the order date. Make sure you report any issue within the respective deadlines: Dam...
  • How can I track my deliveries on the Route mobile app?

    You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in transit. Tap on a card to open up the Order Details page.  You can also see a list view ...
  • Route: How do I report an issue?

    Click here! Note: Route refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees.
  • What is Route?

    Route automatically connects to everything you’ve ordered from Vertellis and all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout be able to use the app to report lost, stolen or missing packages. This is an O...